It fits on a Post-It note! Come on ya’ll – get this committed!
I was doing some training this morning and wrote down a little blurb on a sticky-note that I thought would be useful to have around. In order to effectively receive and act upon Feedback from others, this is a nice little cheat-sheet to reference.
I’ve included the text and an image, but I highly recommend hand-writing it yourself to help mentally reinforce the ideas.
FOR FEEDBACK YOU MUST DO 2 THINGS:
– LISTEN:
- FOCUS ON THE MESSAGE (NOT BEHAVIOR / ATTITUDE)
- GET AT THE FACTS
- ASK QUESTIONS, AS NEEDED
– COMMIT:
- AGREE ON A SAFER (BETTER) WAY TO WORK
- ACTUALLY MAKE & STATE THE COMMITMENT
- FOLLOW UP ON THE COMMITMENT
No frills, no 180 pages of “how to be a better you”: just straight-up, simple – LISTEN & COMMIT.
Do it!
Expand on the 2 Steps to Include the Feedback Flowchart
Are you looking for a more robust solution to working on your communication skills? I’ve put together a display chart that details the entire feedback communication flow. I call it: the Feedback Flowchart.
There’s a whole separate post, that has a useful example if I do say so myself, that details each step along the path of the flowchart.
Check it out and start being a more confident and powerful communicator today!