You must treat customers as people you might want to be friends with. If they come back they will buy again and maybe become a friend. If they catch you in a lie, or feel cheated they will not buy from you.
It’s important to create loyalty programs. This will bring customers back and the more they interact with your business, the more likely they are to form a trusting relationship. You need multiple opportunities to create a strong, trusting relationship.
Showing reliability is always important to earning potential customers trust. Having other customers giving good reviews always gives new customers a sense of trust. Friendly associates always give new customers a sense of trust.
The above story and insights are from a go-getter interested in improving their career and business ventures. This is part of the RichardStep Steppers plan to get more out of life! Now, let’s jump into some potential customer interviews and survey responses to see what people really think about this topic.
Earning Trust With Potential Customers
What do you think is the most important thing about this topic?
Some huge benefits would be better understanding your field. You’d also better understanding your customers. In addition to both of these things, you would build a more reliable market for yourself, as well as a loyal customer base.
I’m wondering, what do you think about this subject is so important now-a-days?
Always being honest is the key. If there is a problem with something you should always let the customer know as soon as possible. Helping them to understand your products and assuring them that they will work.
I think everyone wants to be a better person – can you tell us how this topic relates?
You really should want to earn trust with most people anyway. You should always be looking for ways to better yourself, not just for customers. Being a trustworthy person is an exceptional quality in a person.
Give us an example of what you do to make this topic a part of your daily duties.
The best way to learn how about this topic is trial and error. Go in the field, talk to people and see their responses. Also you should look well dressed and clean.
What types of resources could people use to learn more about this subject?
One great way to earn trust is by being personally familiar with the product or service that your customers are buying. If you are in a retail store, that means personally buying, wearing, washing, drying, gifting, and genuinely shopping for products. If you can tell a customer that you in fact liked a sweatshirt, bought it, and you can tell them that it washes and wears great – you will earn their trust. In another scenario, perhaps you are the guest service associate at a hotel. If you can assure the potential customer that whenever your family travels to see you that you always book them at that hotel, this shows that you are willing to trust this hotel chain with the people who mean the most to you. Being personally familiar with and actually using products goes a long way to earning trust.
Tell me who in your personal experience is not up-to-speed on this subject at all.
Microsoft could because they have not earned trust with customers with Windows 8. The government could because not many people trust them because of the NSA. Not many people trust Comcast because of their prices and horrible customer service.
Give us some hints and tips on this subject, please.
Relate to your costumer on both a business and personal level, if you are like them – they will trust you. Give them a risk free trial for your product / service.
What is the absolutely most dangerous and bad thing someone should stay away from related to this topic?
Don’t tell your customer something that you know about them, without them knowing you have that personal information. Don’t make them feel cornered or threatened by your approach.
Why do you feel this topic is important for ultimate success?
I would use this to enhance my business or profits. The more people trust you the more they will come back and use your services. Repeat buyers are the key to a successful company. They will continue to use and also recommend you.
Give us at least one major tip we can do something with for this topic?
Show empathy. Share your own fears and doubts with a customer and ensure them you are a safe person. People are likely to trust you more when they know you’re a real person and not just putting on a show to scam them.
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Thanks for reading, please share your comments below, and share this article with someone looking to get more out of their career understanding or business development efforts. Also, this article is part of the target market research work we do here at RichardStep. If you’re interested in learning more about the niche most important to your business, please click the link below.