Customers receive/buy a product, like shoes, or a service, like getting their car fixed, from a business. They expect to be happy with the product or service they receive and it is the businesses job to make sure they are happy. When the customer is not happy they may not return to the business and the business may lose money, and other customers as well.
I find that it is very important to listen to the customer and pay attention to what they are saying and what their body language is telling you if you are face to face. Making eye contact with them. Always ask questions and encourage them to ask questions. Making them feel as though their need is more important than you making money will make the sale most of the time.
Happy customers means good customer service, prices, and quality. Having happy customers means more business, as customers tend to recommend places to others. Also, customers will keep returning because of the great traits of the company. Costco is one of the largest bulk supermarkets. I have never anyone that doesn’t like Costco, for their great customer service and prices are always present.
The above story and insights are from a go-getter interested in improving their career and business ventures. This is part of the RichardStep Steppers plan to get more out of life! Now, let’s jump into some potential customer interviews and survey responses to see what people really think about this topic.
Making Customers Happy
Why would anyone really want to pay attention to this subject?
Outstanding customer service is the key to making customers happy. As a consumer in America, I see a lot of customer service skills that lack friendliness. Going out of your way to help the consumer. Again when I go shopping and need assistance I always have trouble finding someone to help me with my shopping needs. Following through. If you tell a customer you will take care of a problem, do it. For example, customer service at my mortgage company is good, however, they never follow through on what they say they will do.
How do you think this could change someone’s life?
When customers patronize a business, they have a right to expect professionalism and courtesy. They are, after all, spending their hard earned money. They had a choice and they chose you. Good service gives your customers a sense of security. They know their needs will be taken care of. This creates a good business relationship. Good relationships is what life is all about.
Could this topic help regular people like me and you be better at what we do?
Understanding other people is a key to human life. By knowing how a customer can be happy one can understand how to make most people happy. If a customer wants to be talked to at their level with eye contact and it makes them happy, it stands to reason acting that way will make other people happy and therefore you a better person for addressing others’ needs.
Give us an example of what you do to make this topic a part of your daily duties.
The best way to start learning about this would be by watching a really good employee do their job. That way they can see how they interact with the customers in order to fit their needs. Depending on the complaints this task can be quite hard but overall it comes with practice. It would also be beneficial to seek help from outside sources before you start you job. A great way is to know what you need to know for your job so you are ready for the questions that are going to come your way.
With this subject as the target, what learning methods or resources would you suggest?
I believe working at a company, it would be helpful to pay attention to the strategies used by other employees that can successfully make customers happy. It is easy to make customers happy if you stay attentive to their needs and wants and to listen to their concerns and requests. You have to be well read on whatever you are selling. This way customers will be satisfied that you can answer their questions.
Break it down for me real quick – who just plain sucks at this topic?
Companies that focus on the service industry could benefit from learning about making customers happy. Restaurants that have a lot of local competition could benefit. Happy customers will return for great service. Any company that faces a lot of local competition could benefit from learning about providing great customer service. Happy customers will likely be repeat customers, and they will also spread the word to their friends and family. But this isn’t just for companies. Someone who is starting a business definitely needs to learn to please its customers. Their first impressions could help a business off its feet or destroy it before the ball gets rolling.
I’m looking for ways to improve my life – what advice would you give me related to this topic?
If you want to make customers happy, make sure to listen to their wants and needs. If customers are having problems, try to resolve their issue by looking at it from their standpoint and not yours, which will tend to make you look greedy in their eyes. Customers always support businesses who are helpful and reasonable. You might first lose money when resolving their issue (like in the case of a refund), but if they come back and buy your goods and services for life because of that, it is worth in the long run. And that will make you and the customer both very happy.
Please, let us know what you think is the biggest problem related to this topic?
To make customers happy it is first necessary to find out what they actually are trying to accomplish. People who are trying to ‘keep up with the Jones’ have an entirely different set of goals and needs than a rancher trying to keep the cows fed and alive for a profit. Yet, a rancher who is very successful may want a rancher’s status symbol. So, do not assume anything until conversation has shown what the actual goal is. Rushing the customer or pushing some item of inventory because it is on the showroom floor is likely to have poor results in the long run.
Why do you think this topic is useful for your success?
I make sure they are satisfied with the product. If they are not, I establish a return policy or an exchange policy where they can get their money back and buy something else or exchange it for another item. I make sure the customer is always right and that the workers should attend to them as they are our source of revenue. You also have to make sure your product is tailored to all races and not discriminate in any way.
Give us at least one major tip we can do something with for this topic?
In order to increase awareness of happy customers it is important to put is out there, let people know how making customers happy is good for all parties involved. Sign’s can be made stating the benefits to having happy customers. Posters of positive statements made by customers about a business or employee would help motivate and increase awareness.
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