Making customers happy is the only way to make money. Would you want to go back to an an amusement park with no rides? Of course not, and every business is basically an amusement park, people only come back when they had a good time.
I used to work in produce at Safeway. I often would go out of my way to make sure to provide world class customer service. At Safeway I also would walk groceries out customer’s cars no matter what the weather was.
Having great customer service. Make sure your product is of good quality. Make sure to give your customer what they want.
The above story and insights are from a go-getter interested in improving their career and business ventures. This is part of the RichardStep Steppers plan to get more out of life! Now, let’s jump into some potential customer interviews and survey responses to see what people really think about this topic.
Making Customers Happy
Why would anyone really want to pay attention to this subject?
People in retail would be able to better understand their consumers. They would also be able to provide better quality products. Furthermore, this will increase the chances of customers coming back to the store.
Can you give me an example of how this topic could change someone’s life?
Making customers happy makes your job easier. It also makes you look like a stand out employee which can land to promotions and raises. More money can allow for a better quality of life.
How do you think this could be used for personal development or just being a better person overall?
Making customers happy requires that you think of someone other than yourself. The less self-centered someone is the more likely they are to be a good person. If you look at history’s most revered people, they are usually remembered for their selflessness.
If you had to pick right now, how could you use this subject in your life more?
A good idea, in my opinion, to learn more about customer satisfaction is surveys. Use surveys to have customers rate a product/service and see what they think/feel and also receive feedback. I feel this would be the most effective way to learn about customer satisfaction.
If you had to start over, where would you start for learning more about this?
The obvious way that first popped into my head when I read the question was that a seminar or talk might be the best way to inform someone. I don’t think this is the kind of topic that can be read about, it needs to be done first hand with real examples. So maybe someone who’s really excellent at customer service could come and talk about their experiences and what they’ve found to be the best way to make their customers happy. Or a video with scenes or tips on how to be more successful might be helpful as well. And like I mentioned before, perhaps first hand experience would be good. Maybe do practice situations and practice making pretend customers happy. Trying different techniques.
Think back to your past friends, coworkers, and family – is there anyone who could use help with this subject?
Insurance companies could use a lot of help with this! I have never had an insurance plan that I actually like and it feels like they don’t care about responding to what I want and need. I also hate dealing with store clerks who seem less than genuine when they speak to me.
What kind of must-have information would you like to share about this topic?
Stay focused on the customer’s needs. Ensure the customer knows the products/services you provide so they don’t get led astray. Follow-up on products and services when possible.
What’s something people should avoid if they’re looking into this subject?
Don’t argue with a customer. Even if they are wrong, they are right when it comes to customer service. Try to avoid putting your feelings into a transaction and it will be a lot easier to have the customer leave happy.
What should someone do to use this topic to succeed?
Find out more about what they actually want, not what companies think the average person wants. Appeal to their sensitivities without creating sob-stories or over-the-top content. If the product is good, don’t beat-down your rival product; that makes people think your product must hang on the negativity of something or someone else.
Can you give us any hints or tips for working this topic into our lives?
Provide incentives for people to return to your business. I often return to places if they offer a coupon or discount. Also, develop a personal relationship with customers. As much as possible, remember them and what they are about.
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