Sometimes, people go to the store because they want to buy things. People that own the store make sure that the stuff that people want to buy is ready, nice, and worth the money they want to give. It is important for customers to be happy because people that own stores can continue to sell things to the same people.
Customers are the lifeblood of any company, and happy customers can make a company more successful. A happy customer tends to tell one person about his/her experience, while an unsatisfied customer tends to tell six people about a bad experience. Investing in good customer service and market research can help make customers happy, which in turn can make your business more successful.
I believe customers are what make the business a success. Making the customers happy will make them loyal which in turn fosters a clientele that sticks around. This ensures the future of the firm is bright. For example, Apple and Google cultivate this attitude and are therefore at the top of their respective niches.
The above story and insights are from a go-getter interested in improving their career and business ventures. This is part of the RichardStep Steppers plan to get more out of life! Now, let’s jump into some potential customer interviews and survey responses to see what people really think about this topic.
Making Customers Happy
Explain why this topic is important to people like you and me.
The first benefit of making customers happy is that they will likely become return customers. The second benefit of making customers happy is that they will spread good comments about your business to their friends and neighbors, which amounts to free advertising. The third benefit of making customers happy is that it will save you time and money trying to resolve customer disputes if they don’t exist or are minimal.
Can you give me an example of how this topic could change someone’s life?
If you make customers happy, then they are more likely to purchase items. When customers purchase more items, sales increase and the company needs to hire more workers. Then, unemployment goes down and people have more money to buy things that they need.
What would you say to someone looking for why this topic is helpful in their own self improvement?
having a better understanding of making customers happy can be excellent. it can help you to become a better person overall. it will make you a more happy and pleasant person to be around. also you will find when greeted with a smile it can be rewarding.
Describe the “perfect day” as far as making this subject a part of your life.
In making the customer happy one has to consider mainly, making an impression so that your customer becomes a repeat customer. Without this trait you will be lost in the retail world, and your customer will end up being someone else’s returning customer. Lastly you must do everything within your reasonable power to help, compensate, or make the customer feel value when dealing with your company.
How would you recommend someone dive into this topic further?
Having experience with a wide range of varying types customers is the one of the best ways to learn how to make customers happy. Using your own past experience as a customer and learning from mistakes can allow you to teach yourself how to make customers happy. Researching reviews concerning the type of customer service you are in and applying that will help you learn how to make customers happy.
Break it down for me real quick – who just plain sucks at this topic?
I believe airlines could use some help. The industry inherently is difficult to maintain 100% satisfaction, but it is also an industry where when their service fails it affects customers greatly. Obviously, flight safety must be the number 1 priority but pleasing/accommodating customers should be a very close second. Also, credit card companies could make more customers happy with less confusing financially language. I know regulations changed to make the fine text easier to understand, however I still don’t think the average person understands APRs, and other fees – it is disconcerting for a customer to not understand the service they are using.
What advice would you give someone looking into this topic?
They need to know and anticipate what questions and complaints are going to be asked of them and have the answers ready in advance. This might sound easy, but can actually be quite hard as many things come from “left field” without any notice. Try and interact and talk with other employees that work in the same field or for the same company about how they have learned to keep their customers happy. Concierge employees are usually very good at this.
What would you say is something we should avoid at all costs when it comes to this topic?
When trying to make customers happy the first thing that should be avoided is a negative attitude. Leave a bad attitude at the door, and give them your best! Also do not argue with a customer the old saying “the customer is always right” is true. Even if it is not your fault, accept fault on the topic, apologize and offer a solution to the customer’s problem. All in all making customers happy, is based on the service and attitude of the employee.
What should someone do to use this topic to succeed?
Someone who is an expert at making customers happy probably understands the basics of being helpful, courteous, and diligent to both the customer’s needs and the company’s needs. They take the initiative to fulfill customer’s needs even when customers do not ask for it, and back off when they want space. I would fulfill all these in my current duties, and try to train others to improve the overall store performance in order to succeed.
Can you give us any hints or tips for working this topic into our lives?
always make sure to greet the customer with a smile and a great attitude.be sure to never cut a customer off in mid conversation. If they have a question you cannot answer be you can get the answers they seek from someone that can answer the question. Always present yourself as confident as well as positive, helpful, and above all honest.
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Thanks for reading, please share your comments below, and share this article with someone looking to get more out of their career understanding or business development efforts. Also, this article is part of the target market research work we do here at RichardStep. If you’re interested in learning more about the niche most important to your business, please click the link below.