Offering good customer service is giving people what they want. There is a saying that says ” The customer is always right.” Basically, it means treating people politely and respectfully. You do your best to listen and fix any problems they are having. You do your best to make the customer happy; that way they will come back again and again.
I work in the customer service field. You have to be a people person if you work in the customer service field. You have to interact with people and no matter how tense a situation is, you have to think about it from the customer’s point of view. I have had terrible customer service from companies when I am purchasing retail products. If I am getting terrible customer service over and over again, I won’t shop there anymore. The customer doesn’t have to shop at your store. You need friendly customer service representatives to be successful.
It makes people feel good about an experience or purchase and thus likely to come back/buy more. This will lead to increased profit. It also makes people more likely to recommend this business to their friends and family. It should also make the person providing the service feel good about themselves and their work. This should help their job satisfaction.
The above story and insights are from a go-getter interested in improving their career and business ventures. This is part of the RichardStep Steppers plan to get more out of life! Now, let’s jump into some potential customer interviews and survey responses to see what people really think about this topic.
Offering Good Customer Service
Explain why this topic is important to people like you and me.
One benefit of offering good customer service is the chance to be paid more for it, such as a promotion. Another benefit of good customer service is a larger amount of tips, if you work in an environment that offers tips. The last benefit would be a stronger sense of accomplishment, for you know you can handle most any situation.
I’m wondering, what do you think about this subject is so important now-a-days?
Having a nice, smiling, respectful customer service representative makes people want to come back. The customer is the most important person to a business, when they are treated unjustly or rudely they wont come back and will tell everybody they know. Offering polite assistance and having good communication with the buyer is vital.
Could this topic help regular people like me and you be better at what we do?
A person working in the service industry needs to understand this to make them and the company successful. People want to be listened to and treated with respect. It has never harmed anyone to be be respectful of others. If you learn to do it in the workplace it will carry over into your home life, making you a more likeable person.
Can you tell us what it’s like to have this subject in your life?
A person should begin by looking at lots of customer reviews online. This is a great resource to learn what problems people are having with certain products and services. They can also use positive reviews to see what customers appreciate. This will give the person an idea of what their customers need and expect. Then, the person can apply this to their own business. There are also some online courses in customer service that someone could take to learn more about this issue. ALISON is one such website that offers a free course in customer service.
If someone wanted to learn more about this, what could they do?
To learn more about customer service a business owner should research how a larger business services their customers. Watching how your favorite business conducts its customer service is a great way to learn about it. Researching customer service strategies online is a good way to learn about it.
Break it down for me real quick – who just plain sucks at this topic?
A few types of companies that could use help in teaching their employees about offering good customer service are restaurants, theme parks, retail locations, museums, call centers, and sporting venues. Customer service is extremely important, and can really make or break a customer’s experience (I personally often choose not to return to places where I have received poor customer service). Even if employees have good customer service skills, it is often helpful to have refresher workshops.
Got any tips for folks out there?
Someone looking to offer good customer service should first put themselves in the customer’s shoes. Think “how would I want to be treated as a customer in this establishment/company/business?” After analyzing what you would want, pay attention to hat actual customers want and how they want to be treated. When they are treated with respect and courtesy, business is much easier.
Give the readers an example of the biggest pitfall for this topic.
Never be rude to the customer and don’t use negative language. Never tell a customer no, but rather work to resolve their problems in another manner by finding common ground. Do not be overbearing. Get out of the customer’s way and allow me to carry out their duties. Drop the formalities of sir and ma’am. Speak to them as people, not superiors.
Why do you feel this topic is important for ultimate success?
Always smile at the customer; your first impression is a huge deal. Ask how you may assist the customer in order to find out the issue and be able to start assisting. Assure the customer you understand them and will be more than willing to help. I would then do my best to make sure the customer is satisfied and happy.
Can you give us any hints or tips for working this topic into our lives?
Giving surveys on customers ideas on how to improve customer service to customers will give awareness to this topic. The last associate to speak to a customer can ask customers directly if they feel customer service could be improved. Store signs that encourage customer feedback is a way to gain focus on this topic.
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