2 Steps to Receiving Feedback – Good Communications Skills You Need

It fits on a Post-It note! Come on ya'll - get this committed!

I was doing some training this morning and wrote down a little blurb on a sticky-note that I thought would be useful to have around.  In order to effectively receive and act upon Feedback from others, this is a nice little cheat-sheet to reference.

I’ve included the text and an image, but I highly recommend hand-writing it yourself to help mentally reinforce the ideas.

FOR FEEDBACK YOU MUST DO 2 THINGS:

– LISTEN:

• FOCUS ON THE MESSAGE (NOT BEHAVIOR / ATTITUDE)
• GET AT THE FACTS
• ASK QUESTIONS, AS NEEDED

– COMMIT:

• AGREE ON A SAFER (BETTER) WAY TO WORK
• ACTUALLY MAKE & STATE THE COMMITMENT
• FOLLOW UP ON THE COMMITMENT

No frills, no 180 pages of “how to be a better you”: just straight-up, simple – LISTEN & COMMIT.

Do it!